How to Apply the Latest Brain Research to Double your Chunking Skills  (90 min)

Dr. Judy Colwell, Research Director, Emeritus

TypeWell

There has been a recent surge in research findings about the brain, from the physical changes that result from using the internet and modern technology (e.g., mobile devices), to the effect of "brain exercises" on working memory and processing speed. This presentation will summarize brain research findings that are relevant to real-time transcribing, and provide detailed strategies to apply that research to dramatically improve the ease, speed, and quality of real-time chunking.

Slides and transcript may available upon request.

Judy Colwell

Bringing technology to transcribing: resources and automation to make your job easier  (90 min)

Randi Hecht, Owner, and Ariel Castro, Las Vegas Branch Manager

Intellitext, LLC

and

Laura Paulsen and John Westbroek, TypeWell Transcribers

BYU-Idaho

Transcribing can be multifaceted and challenging work. Adopting new technology can help transcribers accomplish their administrative work faster, allowing them to spend more time providing excellent communication access. Learn how transcribers can use Windows shell scripts, executables, Excel, DropBox, Skype, Google Docs, and other programs to automate and simplify their work.

(Transcript not available)

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Live Well, Stay Well, and TypeWell: sustaining health, preventing injury and upgrading ergonomics  (45 min)

Dani Zeghbib, M.Arch., TypeWell Transcriber, Independent Contractor

Portland Community College

Preventative measures can help you protect against injury and stress resulting from prolonged transcribing, whether you work remotely (from a home or workplace office) or on-site (in a classroom setting). Learn about on-the-job practices to sustain and improve health that you can implement right away—mostly without the use of special equipment. We'll review ergonomics and equipment, including the increasingly popular sit/stand workstation, seating, external monitors, laptop docks, and keyboarding options. Participants will try out different keyboards and a foot pedal, and will take away resources for further inquiry.

(Transcript not available)

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Expanding the Populations Served by TypeWell: Oregon State University and International Students  (45 min)

Jo D. Alexander, Program Manager

Deaf & Hard of Hearing Access Services 

Oregon State University

TypeWell was created to serve students with a hearing loss, but as the years go by, different populations are benefiting from transcribing. A study is currently underway at Oregon State University to see if TypeWell  provided in the classroom is beneficial to students who are not yet fluent in English. Learn about the study at OSU and how other sites are using TypeWell in novel ways.

(Transcript not available)

Learn to Link Well: how linking works, what goes wrong, and how to fix it  (45 min)

Steve Colwell, Software Architect

TypeWell

Have you ever had a linking problem and been puzzled by what was happening? We'll learn how the keystrokes you type travel to the reader's device, what trouble they get into along the way, and what steps you can take to help them along. We'll also learn the features of the different types of linking, in order to provide the most reliable and readable service.

(Transcript not available)

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Symbolically Speaking: Getting your hands on Math Mode!  (90 min)

Sharon J. Allen Brown, Coordinator of Interpreting and Transcribing

Portland Community College 

Review some of the basic Math Mode features most commonality used in math/science/tech/engineering settings. Then practice with some hands-on transcribing and transcript analysis. We'll also discuss strategies for transcribing technical classes when the content level is higher than your own comprehension (strategies that will help you even in non-math classes!). 

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Finding, Funding, and Developing Opportunities for Continuing Education, Mentoring, and Professional Development  (45 min)

Janet Fedorchuk, TypeWell Transcriber & TypeWell Teacher

Post-secondary institutions in British Columbia and Washington

TypeWell's current offerings for continuing education and professional development include conferences, refresher courses, courselets and online classes. In addition, several universities in the US and Canada have developed internal mentoring programs and evaluation systems for their transcribers. Are you taking advantage of what's available now?  Should there be more opportunities for continuing ed? Share your experiences, and hear reviews from other transcribers and coordinators.

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Maximizing the Meaning of Multimedia: Reader-friendly strategies for your next encounter with on-screen presentation  (45 min)

Leslie Shultz, Lead Technical Support Specialist/Transcriber 

Elizabeth Chibucos, TypeWell Transcriber

Strada Communication, Inc.

Nearly every transcriber has provided TypeWell services for a class or meeting incorporating PowerPoint, Prezi, or a similar multimedia presentation. These formats can improve communication access by visually displaying what might otherwise solely be aural information, orienting the audience to the structure of the discussion and confirming proper spelling of new terminology. However, they often exclude some participants and place additional demands on transcribers, reducing the effectiveness of transcription. Participants will play both the part of reader and transcriber and will have a chance to self-evaluate. We'll provide concrete strategies and hands-on skill practice to help you transcribe more effectively during multimedia presentations.

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Workshop activity (YouTube). Presenters suggest that people try it with audio only first, then with the video to see how their transcription style and content capture changes: 

Leslie Schulz

Mentoring New Transcribers: Tips and Techniques for Fostering Skill Development  (45 min)

Allison Sands, Sign Language Interpreter, TypeWell Transcriber

Post-Secondary Communication Access Program, British Columbia

Continued mentorship through the early stages of a transcriber’s career contributes to skill development as well as overall job satisfaction.  Online mentorship can help new transcribers keep their skills fresh between the time they complete their training and begin working in the classroom. Learn about useful resources for independent and guided transcribing practice; common error patterns displayed by new transcribers; suggestions for how to provide constructive feedback; and timelines for practice and check-ins.

(Transcript not available)

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Deafness, Hearing Loss and Communication Access  (90 min)

Kim Thiessen, Deaf Services Coordinator / Accommodation Counselor

disAbility Resources for Students

Western Washington University

What do we really know about the students/clients we serve? What is it like to live with a hearing loss? What is Deaf culture? This presentation will try to answer these questions so we can become more familiar with student/client experiences and the need for transcription services.

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Kim Thiessen

The Good, Bad and Frustrating of Recruiting Transcribing Students  (45 min)

Jean Campbell, Coordinator, Transcriber Recruitment & Training Project

Allison Sands, Sign Language Interpreter, TypeWell Transcriber

Post-Secondary Communication Access Program, British Columbia

Despite significant recruitment efforts, including sponsorship and ongoing mentorship, it can be challenging to find qualified candidates for the TypeWell course. In response to the expanding need for transcribers within the post-secondary system, the Province of British Columbia has provided funding for recruitment and training. Learn about our approaches to recruiting, the resources we've developed, lessons we've learned, and pitfalls to avoid. Share your experiences and learn from other jurisdictions, to develop a better understanding of successful approaches to recruiting TypeWell candidates.

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Building a Favorable Transcriber-Instructor Alliance  (45 min)

Laura Paulsen, TypeWell Transcriber

BYU-Idaho 

and

Janet Fedorchuk, TypeWell Teacher, Transcriber

Post-secondary institutions in British Columbia and Washington

To navigate a smooth transition into the classroom, you need to develop a good relationship between the transcriber and instructor. Site policies usually dictate how, when, and what should be communicated with the instructor prior to the first day of class, and who should communicate that information. We'll share templates for emails and/or letters to send to instructors, and the Top 10 “lines” a transcriber can use to answer questions without breaking confidentiality. Fun role-playing scenarios will help participants practice how to handle difficult or uncomfortable situations.  

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¿Escribe en Español? Defining Appropriate Communication Access, Identifying Challenges, and Discussing the Suitability of Using TypeWell in Foreign Language Classes  (45 min)

Elizabeth Chibucos, TypeWell Transcriber

Strada Communication, Inc.

Explore the complex nature of foreign language learning and discuss the appropriateness of TypeWell within these settings. Deepen your understanding of the term “appropriate” communication access. Discuss the importance of effectively communicating with clients when TypeWell is not the ideal method of communication access, and learn of other resources to suggest to clients under these circumstances. We'll examine changing demographics and the future of transcription for an ever-growing population of native speakers and foreign language learners. We'll start with a short presentation by a TypeWell transcriber currently working in an introductory high school Spanish class.

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*NOTE:  TypeWell does not condone the use of its Transcriber software in foreign language classes.  For more information, see TypeWell's Info for Administrators page or contact TypeWell directly.  

Five of the most costly mistakes coordinators make when procuring remote TypeWell services, and how to avoid them  (45 min)

Cal Hutson, Owner

Quality Transcription Specialists 

When procuring remote speech-to-text services from an outside agency or freelance transcriber, service coordinators must consider cost, technology, cancellation policies, backup systems, quality control, and the importance of educating the supported student(s) in how to use and troubleshoot remote technology. Learn how to make informed decisions when procuring outside/remote TypeWell services, so that you can save time and money.

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You're not alone:  A roundtable discussion on making remote transcribing work for you and your clients  (45 min)

Dani Zeghbib, TypeWell Transcriber, Independent Contractor

Portland Community College

and 

Carmin Beardsley, Assistant Operations Manager, Sign Language Interpreter, TypeWell Transcriber 

Alternative Communication Services

Do you ever feel like you're a remote transcriber in a vacuum? That the challenges you face while transcribing remotely are only happening to you? How do you address issues such as poor sound quality, technical troubleshooting, complex subject matter, lack of visual cues, prolonged transcribing without a team, or insufficient prep time, and do so in a way that doesn't wear you out, annoy your clients, or confuse those you serve?  

In this solution-oriented roundtable discussion, you'll have a chance to talk with fellow remote transcribers about the challenges faced in remote transcribing. The goal of the session is to develop a framework for best practices in remote work, so you can confidently address issues as they arise while meeting the needs of everyone involved. Come prepared to develop solutions in this moderated discussion and help write the course of remote TypeWell history!  

(Transcript pending)

Carmin Beardsley

Disability Coordinators and Service Providers - A Love Story  (45 min)

Chanel Carlascio, Owner

Strada Communication, Inc.

Disability Coordinators and Service Providers have a complicated relationship. Providers are understandably focused on the services they provide, interactions with teachers and students, and on making a living at what they do. Disability Coordinators have an array of responsibilities and expectations to meet, services to coordinate, and people to answer to. Sometimes, providers do not have a clear understanding of how disability services function and may feel that policies or procedures that are required of them are overbearing and needless. This understandably leads to conflict and frustration for both the coordinator and the service provider.  

The purpose of this workshop is to provide participants with a more clear understanding of how they can create a win-win situation. We will discuss the intention of disability service accommodations, how disability services function and how to facilitate a supportive, inspiring work environment and operate as an ally to your coordinator.

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What's Next in Tech?  (45 min)

Steve Colwell, Software Architect

TypeWell

On conference Sunday, Steve presented a sneak preview of what's coming with TypeWell V7 and beyond!

(Transcript not available)

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